New Support Techs

We have two new support technicians, Johnathan Her and Larissa Antaya.  Johnathan has extensive insurance processing experience from working for MESSA Insurance in East Lansing.  He is experienced in medical billing, verification of insurance information and problem resolution.  He is pursuing a degree in graphic design and general arts from Lansing Community College. Larissa has worked for Emergency Medical Associates where she filed claims, processed EOBs and assisted patients with questions. In her position, she worked with all phases of billing.  Larissa has completed a BS from Michigan State University.  She is currently attending Lansing Community College for more formal training in medical billing and coding.  She is also enrolled in the Master of Science in Administration program at Central Michigan.

Support Department Now has Three Unit Managers

To better serve our growing customer base, we have restructured our support department into three units.  This new structure enables our support department to concentrate on specific functions and allows us to have a manager on duty for every hour that the support department is open.  Michele Booher will head the training and testing unit.  Michele has been serving as the support supervisor for the last six years.  She brings a wealth of knowledge and experience to her new position as well as enthusiasm for setting up training procedures.  David Witucki was promoted from a support tech to the manager of the help desk unit.  David has been the "go to" guy for hardware and networking problems for the past five years.  He is an excellent troubleshooter.  Jacke Randall has been hired as the billing unit manager.  Some of you may remember Jacke since she worked for Clinic Pro from 1994-1996.  After leaving Clinic Pro, Jacke supervised a large help desk unit for CoreComm and was lead instructor for TeachUComp. Jacke brings a management perspective gained from her diverse experience.